Inquiry & Logistics

Common Questions: Frequently Asked Questions

Name: Ekstrak Alami
Address: Jl. Teuku Umar No. 112, Dauh Puri Kauh, Denpasar Barat, Bali, 80113
Telephone: +62 361 225 415

Finding the right botanical extract can lead to many questions, especially regarding sourcing, usage, and logistics. This resource provides clear, straightforward answers to the most common inquiries we receive at our Denpasar office.

Expert Guidance

At Ekstrak Alami, we believe transparency is the foundation of quality. Our goal is to ensure you understand exactly what you are ordering and how to maintain its integrity from the moment it leaves our Bali facility.

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01.

Where are your extracts sourced?

We source the majority of our raw materials from the islands of Java, Bali, and Sumatra. We work directly with local farmers and collectors who adhere to our quality and sustainability standards, ensuring fresh botanical matter for every batch.

02.

How should I store my botanical extracts?

To maintain freshness, store your extracts in a cool, dry place away from direct sunlight. Keep the containers tightly sealed to prevent moisture from entering, which can cause clumping in powder-based botanical concentrates.

03.

Do you offer international shipping?

Currently, we focus on serving the Indonesian market with fast and reliable logistics. For inquiries regarding international orders, please reach out to our support team directly to discuss customs regulations and logistics options.

04.

Are your products intended for medical use?

No. Our products are natural botanical extracts intended for use as dietary supplements and wellness ingredients. They are not intended to replace professional advice or serve as a substitute for regulated wellness programs.

10:1

Concentration Ratio

Technical Data

Understanding Extract Ratios

The ratio indicates the specific concentration of the botanical matter. For example, a 10:1 ratio means that 10 kilograms of raw plant material were used to produce 1 kilogram of the final concentrated extract. This process ensures you receive the dense botanical compounds found naturally in the source plant.

05.

How do I know your products are pure?

We conduct rigorous raw material inspections and follow standardized extraction protocols. We do not use artificial fillers, colors, or synthetic preservatives in our process.

06.

Do you offer wholesale pricing?

Yes, we provide wholesale options for cafes, wellness centers, and retailers. Contact us to receive our current wholesale catalog and logistics pricing.